At Qikap ("Company," "we," "our," or "us"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI trading bots, and access our services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

1. Direct Interactions: You provide information when you register, complete KYC, make deposits/withdrawals, or contact support.
2. Automated Technologies: As you navigate our Services, we automatically collect technical data through cookies, server logs, and similar technologies.
3. Third Parties: We may receive information from verification services, analytics providers, and fraud detection agencies.

To protect the integrity of our platform and prevent fraud, we employ device fingerprinting technology. This involves collecting certain information about your device, including:

1. Browser type and version
2. Operating system
3. Screen resolution and color depth
4. Installed fonts and plugins
5. Time zone and language preferences
6. A unique device identifier stored in a persistent cookie

This information is hashed and stored to:

• Detect and prevent multiple accounts from the same device
• Identify fraudulent activity and suspicious patterns
• Enhance security by recognizing trusted devices

If our systems detect that the same device fingerprint is associated with multiple accounts, all related accounts may be flagged for review and subject to restrictions or suspension in accordance with our Terms & Conditions.

As part of our KYC process, we collect facial images and video recordings during the face verification step. This includes:

1. A live video stream where you perform specific movements (turn left, turn right, look up, look down, smile).
2. Still images extracted from the video for comparison with your ID document.

How we use this data:

• To verify that you are a real person (liveness detection)
• To match your face with the photo on your ID document
• To prevent identity fraud and impersonation

Data retention: Face verification data is stored securely and retained for as long as required by law (typically 5 years) for compliance with anti-money laundering regulations. After this period, it is permanently deleted.

Data sharing: We do not share your facial data with third parties except as required by law or with your explicit consent.

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for platform operation (session management, security).
• Preference Cookies: Remember your settings and preferences (e.g., theme, language).
• Analytics Cookies: Help us understand how users interact with our platform.
• Device Fingerprinting Cookies: Persistent identifiers used for security and fraud prevention.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our Services.

We use the information we collect for the following purposes:

1. To Provide and Maintain Our Services: Account management, bot operations, transaction processing.
2. To Verify Your Identity: KYC checks, fraud prevention, AML compliance.
3. To Communicate With You: Security alerts, transaction confirmations, support responses, marketing (with consent).
4. To Improve and Optimize: Analytics, bug fixes, feature development.
5. To Ensure Security: Fraud detection, multi-account prevention, suspicious activity monitoring.
6. To Comply With Legal Obligations: Regulatory reporting, law enforcement requests.

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

We may share your personal information in the following situations:

1. Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, KYC verification providers, email delivery services).
2. Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3. Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. With Your Consent: We may disclose your information for any other purpose with your explicit consent.

Important: We do NOT sell your personal information to third parties.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Retention periods:

• Account data: For as long as your account is active, plus 5 years after closure (for legal/audit purposes).
• KYC documents: Minimum 5 years as required by AML regulations.
• Transaction records: 7 years for tax and regulatory compliance.
• Device fingerprints: Up to 1 year after last login, or as needed for fraud prevention.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Password Encryption: All user passwords are hashed and salted using bcrypt. We never store plain-text passwords.
• Encryption of Sensitive Data: KYC documents and financial data are encrypted at rest (AES-256) and in transit (TLS 1.3).
• Payment Information: All payment transactions are processed via PCI-DSS compliant gateways. We do not store full credit card numbers.
• Account Monitoring: Continuous 24/7 monitoring for suspicious login attempts, unauthorized access, and unusual trading activity.
• Regular security audits and penetration testing.
• Strict access controls and authentication requirements.

Our website may contain testimonials from users of our platform. These testimonials reflect the individual experiences of those users and may not represent typical results. Trading involves risk, and past performance does not guarantee future results. The images and names used in testimonials are either actual users or stock imagery for privacy reasons. We have taken steps to verify the authenticity of user testimonials, but results vary based on market conditions and individual circumstances. You should not rely on testimonials as a guarantee of future performance.

Important Notice: Qikap does not promise, guarantee, or imply any fixed returns or profits from the use of our AI trading bots. All trading strategies involve risk. Market conditions can change rapidly, and your capital may increase or decrease. You should only invest funds that you are prepared to lose entirely. Past performance of our bots or any trading strategy is not indicative of future results.

Where is my money held? Your deposited funds are held in segregated, third-party custodial wallets with reputable digital asset custodians. Client funds are kept separate from company operating funds.

Can I withdraw anytime? Yes, you may request a withdrawal at any time, subject to our Withdrawal Policy. Withdrawals are processed within 24 hours after KYC verification and any security holds.

Technical issues: If the platform experiences technical issues that result in a proven financial loss due to our system error, we will investigate and may reimburse at our sole discretion. We are not liable for losses caused by network delays, exchange outages, or market volatility.

Deposit refundability: Deposits are generally non-refundable except where required by law. If a deposit was made in error, please contact support within 72 hours.

Bot fees: Subscription fees are non-refundable once the billing cycle has started. If you cancel before the next billing period, no further fees will be charged, but prior payments will not be refunded.

Company cessation: In the unlikely event that Qikap ceases operations, we will notify users at least 30 days in advance and provide instructions for withdrawing remaining funds, subject to applicable laws and any regulatory requirements.

Our Services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including personal data, to Singapore and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

For transfers from the EEA, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

Qikap Technologies Pte. Ltd.
Data Protection Officer
Email: support@qikap.com
Support Portal: support@qikap.com
Physical Address: Unit 2 Greystones Court, Towthorpe Lane, York, United Kingdom, YO32 9ST
Phone: +1 (888) qikap